Take the following actions when your app is not working

[IMPORTANT]

I don't know why, but I recently found out that some phones are having an issue where the app doesn't work after an app update. Even if it is inconvenient, if you delete the app and reinstall it, it will work normally. We apologize for any inconvenience caused.

What to do if the app stops working after updating the app

Even if it is inconvenient, if you delete the app and reinstall it, it will work normally.

 

 

Take the following actions when your app is not working

If the app doesn't work, please exclude it from battery optimization. Please disable battery optimization.

If it still doesn't work, Take the following actions . Please refer to the following link when the app does not work.

 

■Android 13

https://ddolcatmaster.tistory.com/221

-------------------------------------------------

 

■For LG

https://ddolcatmaster.tistory.com/189

■For Samsung

https://ddolcatmaster.tistory.com/184

■For Huawei

https://ddolcatmaster.tistory.com/174

 

■For OPPO

https://ddolcatmaster.tistory.com/185 

■For OnePlus

https://ddolcatmaster.tistory.com/176

■For Xiaomi

https://ddolcatmaster.tistory.com/175

 

■For vivo

https://ddolcatmaster.tistory.com/186 

■For Meizu

https://ddolcatmaster.tistory.com/177

■For Nokia

https://ddolcatmaster.tistory.com/160

■For Asus

https://ddolcatmaster.tistory.com/178

■For Lenovo

https://ddolcatmaster.tistory.com/179

■For Sony

https://ddolcatmaster.tistory.com/180

■For HTC

https://ddolcatmaster.tistory.com/181

■For AOSP (Pixel, Nexus)

https://ddolcatmaster.tistory.com/182

■For Wiko

https://ddolcatmaster.tistory.com/191

 

■For Doogee

https://ddolcatmaster.tistory.com/197

 

■For Alcatel
https://ddolcatmaster.tistory.com/200

 

■For ZTE

https://ddolcatmaster.tistory.com/204

■For Other vendors

https://ddolcatmaster.tistory.com/183

 

 

TROUBLESHOOTING (DEVICE RESTRICTIONS)

What to do if the app does not work

Device restrictions

On some devices (Xiaomi, Huawei, Honor, Meizu, Oppo, Vivo...) you may need to enable additional permissions or disable certain restrictions.

• Run in background (Enabled)
  1. [App Info] - 2. [Battery Usage] - 3. [Allow background activity]
  Or
  1. [App Info] - 2. [Power Saver] - 3. [Allow Background Running]
  Or
  1. [Settings app] - 2. [Installed apps] - 3. [Select the desired app] - 4. Other permissions under [Permissions] - 5. Set [Start in background] to [On]
  Or
  1. [Security app] - 2. [Permissions] - 3. [Permissions] - 4. [Select the desired app] - 5. Set [Start in background] to [On]
  Or
  1. [Security app] - 2. [Permissions] - 3. [Run in background] - 4. [Select the desired app] - 5. [Keep running in background]
• Autostart (Enabled)
  1. [Security app] - 2. [Permissions] - 3. [Autostart] - 4. Enable [Select the desired app]
  Or
  1. [Settings app] - 2. [Apps] - 3. [Permissions] - 4. [Autostart] - 5. Enable [Select the desired app]
  Or
  1. [App Info] - 2. Enable [Auto Startup]
• Battery Saver (No restrictions)
  1. [Settings app] - 2. [Battery] - 3. [Battery saver]-[Choose apps] - 4. [Select the desired app] - 5. Select [No restrictions]
  Or
  1. [Security app] - 2. [Battery] - 3. [App battery saver] - 4. [Select the desired app] - 5. Select [No restrictions]
• Adaptive Battery (Off)
  1. [Settings app] - 2. [Battery] - 3. [Adaptive Battery] - 4. Set [Use Adaptive Battery] to [Off]
• Battery Optimization (Off)
  1. [App info] - 2. [Battery] - 3. [Battery Optimization] - 4. [All apps] - 5. [Select the desired app] - 6. [Don't optimize]

 

 

Other issues

Some apps (Speed Booster, Cache Cleaner, RAM Cleaner, Antivirus, Battery Saver...) may restart running services to free up resources.

These apps could even kill running services.

This extremely aggressive behavior could compromise the functioning of this app.

Whitelist this app if you are using one of these apps.

 

 General issues

• Make sure the service is enabled
• Some systems may block the execution in the background. Check the system settings
• Some antiviruses may block execution in the background. Check the security settings of your antivirus
• Check the system security settings
• Check that the system has not denied permissions to the app
• If none of above apply, try reinstalling the app

 

Don't kill my app!

https://dontkillmyapp.com/

 

 

 

 

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